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 PLEASE NOTE- THE PRACTICE IS CLOSED ON THE 16th SEPTEMBER 2020 13.00pm-18.30pm FOR TRAINING
COVID-19
CORONAVIRUS ADVICE IN DIFFERENT LANGUAGES

WE ASK THAT WHEN ATTENDING THE PRACTICE THAT YOU WEAR A FACE MASK
ON-LINE APPOINTMENTS

Due to the recent outbreak of COVID-19, it has been advised by NHS England that we temporarily suspended all online bookings. 

If you have travelled to any of the affected areas or if you suspect that you have or been in contact with anyone with the COVID-19 virus you are to contact 111 on the link below

https://111.nhs.uk/service/covid-19

Do not attend the surgery or A&E.

CORONA VIRUS
If you are concerned  that you may have the coronavirus or think you have been in contact with somebody that has. PLEASE DO NOT ATTEND THE SURGERY.

If you have any of the following symptoms
Cough
Temperature
Runny Nose
Sore Throat
Shortness of Breath
A loss of, or change to, your sense of smell or taste

 You must self-isolate for at least 10 days from when your symptoms started. You should arrange to have a test to see if you have COVID-19 – go to testing to arrange. Do not go to a GP surgery, pharmacy or hospital. 

If your symptoms worsen please contact NHS111 online, if you do not have access to the internet please telephone NHS 111.
 
Information for the public is available at gov.uk/coronavirus.
 
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
 
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of hospitals and GP practices and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
 
Everyone is being reminded to follow Public Health England advice to:
 
  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.
 
You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus.


 FROM THE 1st OCTOBER 2019 THE PRACTICE WILL NO LONGER BE ACCEPTING PRESCRIPTION REQUESTS FROM ANY 3rd PARTY.

PLEASE REFER TO THE HEADING PRESCRIPTIONS FOR WAYS TO ORDER YOUR PRESCRIPTION OR ALTERNATIVELY POP INTO THE PRACTICE FOR AN INFORMATION LEAFLET.

FROM THE 3RD JANUARY 2017 OUR REPEAT PRESCRIPTION TELEPHONE ORDERING LINE WILL ONLY BE OPEN BETWEEN THE HOURS OF 9-11AM. 

New Prescription Guidance from the Leicester City Clinical Commissioning Group will come into force from the 1st April 2017 with regards the prescribing of Paracetamol and other Over The Counter Medications.

Please click on the link below for further details;

 

FAQ Leaflet re: Paracetamol and Over The Counter Medication

Poster re; Paracetamol prescribing

Poster re; Prescription changes

 

The results of our annual 'Improving Practice/Patient Experience survey' are now available

These can be found on our 'Patient feedback' page

 

Accessing the New Emergency Department at the Leicester Royal Infirmary please click the link below;

Accessing the New Emergency Department at the LRI

LRI site map

HEALTHCARE HUBS

Leicester City Healthcare Hubs

 

The healthcare hubs are an integral part of the service provided by Leicester City GP practices to improve access to appointments. If you need an appointment and we do not have anything available, we may book an appointment for you at one of four healthcare hubs instead, if an appointment is suitable for your particular medical problem.

 

There are four healthcare hubs in Leicester, offering convenient appointments during the day, in the evenings, at weekends and on bank holidays:

 

If you have used the healthcare hubs service before, you may have booked an appointment yourself. From 1st August 2019, appointments can only be booked by your GP practice during normal opening hours. In the evening and at weekends, you can call NHS 111 for advice, who will be able to book an out of hours appointment if appropriate.

 

Healthcare hub locations

 

Belgrave Health Centre

52 Brandon Street, Leicester, LE4 6AW

Mon-Fri 6:30pm to 10:00pm

Weekends and bank holidays

12:00pm to 8:00pm

 

Merlyn Vaz Health and Social Care Centre

1 Spinney Hill Road, Leicester, LE5 3GH

8am to 8pm, seven days a week

 

Saffron Health

509 Saffron Lane, Leicester, LE2 6TD

Mon-Fri 6:30pm to 10:00pm

Weekends and bank holidays

12:00pm to 8:00pm

 

Westcotes Health Centre

Fosse Road South, Leicester, LE3 0LP

8am to 8pm, seven days a week

 

Find out more about the healthcare hubs by visiting www.leicestercityccg.nhs.uk/healthcare-hubs

 

Our Practice newsletters 

Any patients who would like to receive an email version of future newsletters automatically once the newsletters have been uploaded on to this site simply need to click on the 'Subscribe to newsletter' icon at the foot of our home page

Our prescriptions direct line number is 0116 216 9636 9am-11am Monday-Friday

This is available from 9am-11am Monday -Friday (excluding Bank Holidays).

Patients are asked to ring this direct line number for any prescription related matters between these times only please rather ringing our main number. Thank you 

The ‘Electronic Prescription Service (EPS)’

Almost 60% of patients (who have repeat prescriptions) have now arranged for their repeat prescriptions (once requested) to be sent directly to their local pharmacy electronically. This then saves patients having to call into the surgery solely to collect their repeat prescriptions. Instead patients collect their repeat prescriptions directly from their nominated pharmacy at a time which suits them (as lots of local pharmacies have very generous opening times). It is simple to arrange -all that you need to do is to call into your chosen pharmacy to set this up. More is explained in the leaflet below

 Electronic Prescription Service-EPS

ELECTRONIC PRESCRIPTION SERVICE PHASE 4

From Wednesday 4th March 2020, Merridale Medical Centre will have EPS Phase 4 switched on. This means that patients without a nominated pharmacy will have their prescriptions signed and sent electronically.

Patients will be given a token with a scannable barcode instead of a signed green prescription. Patients can take these tokens to any pharmacy in England.

For the 28 million patients who already have a nomination, their nomination will remain valid and nothing will change.

Younger patients 18-30 -Would you like to join our Patient Participation Group (PPG)? 

Any of our patients (aged between 18-30) who may be interested in joining our PPG are invited to contact the Practice (by completing one of our online patient feedback forms). Our PPG is a very active group that meet every 2 months. Further details (along with minutes of past PPG meetings) can be found under the 'Patient Participation Group' section of this website.

 

 

 

 

 
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