5 Fullhurst AvenueLeicester, LE3 1BLTel: 0116 216 6996
Appointments can be made in a number of ways:
Our experienced medical team consist of GP’s, practice nurses, nurse practitioners, healthcare assistants and counsellors. We also have locum doctors/nurses at certain times. When an appointment is being made for you, the reception staff will always aim to ensure that you are booked in with the correct person within that team and will therefore ask the brief reason why an appointment is required. This isn’t to be intrusive but simply to enable an appointment to be allocated with an appropriate health professional.
We offer a range of different appointments with members of the medical team. Due to fluctuating demand at different times of the year we do periodically review and revise the types of clinics and appointment options which we offer. Information about any changes will be available from reception and will also be included within our Newsletter and under the 'Latest News' section of this website
Whilst appointments can be requested with a specific GP, (which we will try and accommodate)48 hours pre-bookable in advance or 2 weeks in advance on a Saturday, it isn’t always practical to book a patient in each time with the GP of their choice. We also provide an on the day Duty Doctor for medical emergencies. This is due to a number of reasons and can depend on the GP’s availability and variety of clinics they do particularly during busy or holiday periods. All of the medical team are very experienced and have access to a patient’s records and medical history during the appointment consultation. Patients are therefore actively encouraged to see other GP’s/professionals within the medical team when feasible if it isn’t possible to offer an appointment with their preferred GP.
Our very experienced, female nurse practitioners and male emergency care practitioner can deal with a vast range of different ailments and common health problems which are available to book on the day so it often isn’t necessary to see a GP –depending on the nature of the problem. The reception team have clear guidelines to follow about this with the aim of making sure that patients are booked an appointment with an appropriate person. Please click on the link below to read more about the important role the nurse practitioner has within our clinical team
Nurse Practitioner leaflet
We have two practice nurses and three healthcare assistants who attend to various health related matters. Our appointments leaflet gives examples of what each of them routinely deal with.
Please promptly check in so we know that you have arrived. You can either use the self-check in screen (to the right of the reception desk) which is quick and easy to use and avoids you having to possibly queue. Please remember to use the hand gel provided. Alternatively please let the receptionist know that you have arrived. Once you have checked in please take a seat in the waiting area until you are called in to your appointment via the call board (or the tannoy system)
If you arrive late for an appointment, you will not be seen or fitted in the same day you will need to re-arrange another appointment.
On average 80 appointments are currently wasted each week because patients do not turn up for their appointment. Please let us know as soon as possible if you are unable to attend so the appointment can be offered to another patient instead. Appointments can be cancelled at any time day or night by simply telephoning us on 01162166996 then choosing the relevant option .If you are ringing when we are closed, simply to cancel an appointment then please dial 01162166996 then select option 2 to leave a message which will need to include your name, date of birth and appointment details
Occasionally changes (such as cancellation of clinics) have to be made by us at very short notice such as if one of the medical team is off unexpectedly. Whilst we try to minimise any disruption this can cause sometimes this is unavoidable .In such instances we will aim to offer an alternative appointment as soon as possible to minimise any inconvenience caused. Please ensure that you provide us with your up to date contact details in case we need ever need to contact you in such instances.
To help to reduce the high volume of ‘missed appointments’ SMS reminders are sent (when appropriate), in respect of the majority of pre-booked appointments with GP’s, nurse practitioners and practice nurses.
Any requests for home visits should be made by contacting the Practice by 11am at the latest
Normally we will only conduct a home visit if the patient concerned is :
Once a home visit request has been made the relevant GP will then assess whether a home visit is appropriate, and if so the level of urgency, based on the information which has been provided and the patient's medical history.A number of factors have to be taken into account when scheduling home visits, particularly as each of our GP's usually have lots of other patients to see during their normal clinics. It therefore remains at the discretion of the GP whether and when they make a home visit. They may decide that alternative action is more appropriate instead depending on the circumstances.
When we are closed requests for home visits are dealt with by our Out of Hours Service.
The consultation between Doctor and patient is private confidential. If you feel you would like a chaperone to be present, please ask. You are welcome to bring a friend or family member or alternatively, we have members of staff who are ‘chaperone’ trained.
Please see our Chaperone Notice in English
If you are referred to a consultant you will usually be offered a choice of hospital within a designated area depending on the nature of the referral. Our medical secretaries deal with enquiries about referrals between 9.30am and 4.30pm Mon-Friday
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