All incoming and outgoing calls are recorded. This helps us to monitor calls for training and quality purposes. When ringing the main practice line of 0116 2166996, if the lines are busy calls will be held in a queue until someone is free to take the call.
Each caller will be presented with a number of different options via our telephone system – these options vary depending on the time of day and may be subject to change periodically so please listen carefully to the automated messages before selecting the required option. General messages are also included within the caller automated greetings Please listen carefully to all of the pre-recorded messages.
Optional facilities are provided for patients with hearing impairments who may find it difficult to contact the surgery due to their hearing difficulties. Further details can be provided upon request.
A separate Prescriptions direct line number of 0116 2169636 is available from 9-11am Monday -Friday for prescription requests and queries